While you use the Website, we may collect personal and other information from you. Some of this information is collected voluntarily when you register for the purpose of using the Services offered on the Website. Such information includes (i) information provided during the registration process, such as personal data used to verify your identity (e.g. your name, contact information, date of birth); (ii) information provided when you upload or submit any materials to the Website; (iii) information provided when you complete certain forms on the Website; and (iv) information provided related to contacting us (collectively, the “Personal Information”). The Personal Information is required to open an account, to transact business, to communicate with you, verify your identity and fulfill legal and regulatory requirements.
In order to allow you to view the Website on your mobile device may require to collect certain additional Personal Information that uniquely identifies your mobile device, including, but not limited to your mobile phone number, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, and the type of mobile Internet browsers you use. Depending on the nature of the mobile device and the network you are utilizing to access the Website on your mobile device, additional Personal Information about you and your device may be collected as a result of network and device settings, including, but not limited to precise information about the location of your mobile device.
Duty to Update Personal Information
By using the Website, you agree to regularly review your Personal Information to ensure that it is correct and complete and to update any information you believe to be incorrect.
Email Communications from Hello Chapter
The receipt of emails from Hello Chapter is necessary to use the Website and the Service. Initially, email confirmations will be required to verify your email address and in order to complete your registration process.
Emails will also be used to communicate with you regarding your continued use of the Website, including for legal and security purposes. For example, email notifications are sent to ensure that no one is making a change to your account without your knowledge. In other cases, notifications involve changes to various legal agreements or Website policies. Generally, you may not opt out of such service-related emails.
From time to time, we will also send user surveys, requests for user feedback regarding user experience and Website operations or marketing offers from us or from us on behalf of our marketing partners. The completion of these surveys or requests for feedback or acceptance of any offer is strictly voluntary. If you do not wish to receive these offers, surveys or user feedback emails, you may choose to opt out of such emails.
We may share your Personal Information with companies that provide services to us, including outside contractors or agents who help us manage our information activities, and who may only use your personal information to the extent necessary to provide us with a specific service and not for any other purpose. Similarly, we may engage third parties to help us carry out certain internal functions such as account processing, client services or other data collection relevant to our business. Use of any Personal Information shared with such third parties will be strictly limited to the performance of the task we request from such third parties and not for any other purpose.
We may make certain information related to you publicly available generic manner, including but not limited to your interactions and activities on the Services, your user profile, your past activities, projects or proposals, publicly available on or through the Services. Any such publicly available information will be accessible by other Users only in generic fashion, including as part of the “statistics” page of the Website or in other summaries of aggregate investment data.
Any personally identifiable information you publicly post to the Website can be read, collected, or used by other users of the Website, and could be used to send you unsolicited messages. We are not responsible for any personally identifiable information you choose to post on the Website or for any ramifications arising out of your posting of such information.
Hello Chapter reserves the right to disclose your personally identifiable information when we believe that such disclosure is necessary or appropriate to protect our rights or to comply with a judicial proceeding, court order or legal process. We further reserve the right to disclose any of your personal information that we believe, in good faith, appropriate or necessary to take precautions against liability, to investigate and defend against any third party claims or allegations, to assist government enforcement agencies, including for the purposes of detecting or limiting fraud, to protect the security or integrity of the Website or our service, or to protect the rights, property or personal safety of Hello Chapter , its users, issuers, or others.
Furthermore, in the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets and you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Web-Related Information Collection
Through your usage of the Website, we collect information about your computer or mobile device and your visits to the Website, including but not limited to your IP address, geographical location, language preference, browser type, referral source, length of visit, page views through the use of log files, and any other web site usage information that we may collect when you visit the Site. We aggregate this non-identifying information and pool it with other information relating to other visitors to the Website, to improve the administration of the Website and optimize its usability, and to evaluate the success of particular marketing and advertising campaigns, search engine optimization strategies and other marketing activities.
Links to Other Websites
The Website may be accessed by users located outside the United States, where legally permitted. If you choose to use the Website or Service from outside the United States where the laws governing data collection and use may differ from U.S. law, please note that you are transferring your personal information outside of those regions to the United States for storage and processing, and that by providing your personal information on or through the Website that you hereby consent to such transfer.
Hello Chapter does not intend the Website and Services to be used by individuals under the age of majority within the jurisdiction within which they reside without the supervision of a parent or guardian of majority age. Hello Chapter relies upon such parents or guardians to determine if the Website and Services are appropriate for the viewing, access, or participation by such individuals under the age of majority. If an individual under the age of majority uses the Website and Services, such individual may only use the Website and Services under the supervision of a parent or guardian of majority age.
We do not seek or knowingly collect any personal information about children under 18 years of age. If we become aware that we have unknowingly collected personal information from a child under the age of 18, we will make commercially reasonable efforts to delete such information from our database.
If you are the parent or guardian of a minor child who has provided us with personal information, you may contact us using the information below to request it be deleted.
Before entering certain portions of the site, Users may be required to authenticate their identity. When a User enters sensitive information on the Website, we encrypt that information using encryption techniques such as secure socket layer technology (SSL) [Note: Please confirm whether you intend to have SSL]. To learn more about SSL, follow this link: http://en.wikipedia.org/wiki/Secure_Sockets_Layer. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and while maintaining this information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot and do not guarantee the information’s absolute security.
In the event that the Website undergoes a security systems breach, we may attempt to notify you electronically through the contact information you provide so that you can take appropriate steps to protect yourself from future harm. Additionally, we may also post a notice on or through the Website in such an event. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
While it is difficult to guarantee that your personal information is secure, there are steps to take which can minimize such risk. For instance, passwords containing uppercase and lowercase letters, as well as numbers and symbols are viewed as harder to be “hacked”. Similarly, the risk to your computer from external attacks by malicious users can be reduced through usage of an active firewall. As a further means of protection, please logout anytime you are finished with a session.
You should also be aware of fraudulent attempts to gain access to your account information, such as “phishing.” Phishing refers to an email that attempts to fraudulently acquire personal information from you, such as your username, password and/or financial information. These emails appear to be from legitimate companies or individuals, but are not. Hello Chapter will never send you an email asking for your password or login information. In general, you can protect yourself against phishing by providing personal or login information only on the Website from which the email is purportedly sent.